Privacy Policy

1. Introduction

SwapAHour ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, profile photo, bio, and location when you create an account
• Profile Information: Skills you offer, skills you want to learn, experience level, and availability
• Communications: Messages you send to other users through our platform
• Transaction Information: Booking details, session information, and reviews you provide
• Support Information: Information you provide when contacting us for support

2.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Information: Access times, pages viewed, IP address, and the page you visited before navigating to our Platform
• Usage Information: Information about how you use the Platform, including features used and actions taken

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform
• Create and manage your account
• Facilitate skill exchanges and bookings between users
• Process and track time credit transactions
• Enable communication between users
• Send you notifications about your account, bookings, and messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Other Users

Your profile information (name, photo, bio, skills, reviews, and ratings) is visible to other users. When you book a session or communicate with another user, they will see relevant information necessary for the exchange.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, email delivery, and customer service.

4.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Safety and Protection

We may share information when we believe it is necessary to protect the safety, rights, or property of SwapAHour, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can access your personal information through your account settings
• Update: You can update your profile information at any time
• Delete: You can request deletion of your account and personal information
• Export: You can request a copy of your data in a portable format
• Opt-out: You can opt out of promotional communications

To exercise these rights, please contact us through the Platform's support channels.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Platform, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us through the Platform's support channels.